Welcome to Ishraqa Albaraqa! By subscribing to and using our internet services, you agree to comply with the following Terms of Service (the “Agreement”) and any additional policies or guidelines provided by Ishraqa Albaraqa. Please read these terms carefully before using our services.
1. Acceptance of Terms
By accessing or using Ishraqa Albaraqa's internet services (the "Services"), you agree to be bound by these Terms of Service and our Privacy Policy . If you do not agree with any of these terms, you should not use our services.
We reserve the right to modify or update these Terms of Service at any time. Any changes will be posted on our website, and the updated terms will become effective upon posting. Continued use of our services after such changes signifies your acceptance of the updated terms.
2. Services Provided
Ishraqa Albaraqa provides internet access and related services, including but not limited to:
- High-speed broadband internet connections for residential and business use.
- Dedicated business solutions.
- Wireless internet for remote and underserved areas.
- Managed network services.
The availability, speed, and quality of services may vary depending on location, network capacity, and other factors. We are committed to delivering reliable service but cannot guarantee uninterrupted access at all times due to factors beyond our control.
3. User Responsibilities
By using our Services, you agree to:
- Provide Accurate Information : You must provide accurate, up-to-date information during account registration, billing, and communication with Ishraqa Albaraqa.
- Pay for Services : You agree to pay all fees associated with the services you select, in accordance with our pricing plan and payment terms.
- Use Services Legally : You agree to use the internet services in compliance with all applicable laws and regulations. You are prohibited from engaging in illegal activities, such as:
- Distributing malware or engaging in any form of cybercrime.
- Engaging in fraud or identity theft.
- Harassing or threatening others online.
- Infringing on copyrights or intellectual property rights.
- Maintain Equipment : You are responsible for maintaining and securing your equipment (e.g., routers, modems, computers) that connects to our network.
4. Account Management
You are responsible for all activities that occur under your account. You must:
- Secure Your Account : Keep your account credentials confidential. Notify us immediately if you suspect unauthorized access to your account.
- Provide Current Contact Information : You agree to keep your contact information (email address, phone number, etc.) up to date so that we can send you account updates, bills, and notices.
5. Billing and Payment
- Subscription Fees : You agree to pay the applicable fees for the Services you select. Subscription fees may be charged on a monthly or annual basis, depending on the plan.
- Payment Methods : Payments can be made via credit/debit cards, bank transfer, or other methods we offer.
- Late Payments : Failure to pay your bill on time may result in service suspension or termination. A late fee may be charged for overdue payments.
- Refunds : Refunds are not provided for services already rendered, except as required by law or in the case of service failure as outlined in our Service Level Agreement (SLA).
6. Service Interruptions and Limitations
- Network Maintenance : We may need to perform regular maintenance or upgrades to our network, which may result in temporary disruptions to service. We will strive to notify you in advance of any scheduled maintenance, but some interruptions may occur unexpectedly.
- Service Limitations : While we aim to provide reliable service, factors beyond our control, such as network congestion, natural disasters, or technical malfunctions, may cause interruptions or reduced service quality.
- No Guarantee of Uptime : We do not guarantee 100% uptime or uninterrupted access to our services.
7. Prohibited Activities
You agree not to engage in any of the following activities while using our services:
- Illegal Activities : Any form of illegal activity, including but not limited to hacking, fraud, and distribution of child pornography or other illicit content.
- Bandwidth Abuse : Engaging in excessive or abusive bandwidth consumption that disrupts or degrades the service for other users (e.g., running servers, file-sharing programs, etc., without prior approval).
- Spam and Phishing : Sending unsolicited communications or engaging in phishing schemes to collect personal information.
- Security Violations : Attempting to circumvent security measures or gain unauthorized access to other systems or networks.
- Harmful Content : Uploading or distributing malware, viruses, or any software that could harm our network or other users' devices.
8. Suspension and Termination of Service
Ishraqa Albaraqa reserves the right to suspend or terminate your service if:
- You violate any of the terms in this Agreement.
- You fail to pay your bills within the required time.
- We believe that your use of our services poses a risk to the security or integrity of our network.
- You engage in fraudulent or unlawful activities.
If your service is terminated, you will remain responsible for any outstanding fees, and we reserve the right to pursue legal action for unpaid balances.
9. Limitations of Liability
To the maximum extent permitted by law:
- No Liability for Damages : Ishraqa Albaraqa is not liable for any indirect, incidental, special, or consequential damages arising from your use or inability to use our services, including but not limited to loss of data, business interruption, or loss of profits.
- Force Majeure : We are not liable for any failure to perform our obligations under this Agreement due to causes beyond our reasonable control, such as acts of nature, war, terrorism, labor disputes, or technical failures.
10. Privacy and Data Protection
Your use of our services is subject to our Privacy Policy , which explains how we collect, use, and protect your personal data. By using our services, you consent to the collection and use of your data as described in the Privacy Policy.
11. Amendments to Terms
Ishraqa Albaraqa may update or modify these Terms of Service from time to time. Any changes will be posted on our website, and the revised terms will become effective immediately upon posting. We encourage you to review this Agreement periodically to stay informed about any updates.
12. Governing Law and Dispute Resolution
These Terms of Service are governed by the laws of Iraq. Any disputes or claims arising out of or related to this Agreement shall be resolved through mediation or arbitration in Iraq. You agree to submit to the jurisdiction of the competent courts in Iraq.
13. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us at:
Ishraqa Albaraqa
Email: [email protected]
By subscribing to Ishraqa Albaraqa’s internet services, you acknowledge that you have read, understood, and agree to comply with these Terms of Service. Thank you for choosing Ishraqa Albaraqa!
