Privacy Policy for Ishraqa Albaraqa
At Ishraqa Albaraqa, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you use our services. By accessing and using our website or subscribing to our internet services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect different types of information in order to provide and improve our services to you. This may include:
- Personal Information: When you sign up for our services, we may collect personal information such as your name, address, contact information (email, phone number), identification details, and payment information.
- Usage Data: We collect data on how you interact with our services, including information about your internet usage, device information, and IP address. This helps us improve our network performance and provide tailored services.
- Communication Data: If you contact our customer support or communicate with us in any other way, we may collect and store that communication to assist you better.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To deliver the internet services you have subscribed to and ensure smooth operation of our network.
- Customer Support: To respond to your inquiries, resolve issues, and provide customer service assistance.
- Billing and Payment Processing: To process payments and send billing-related information.
- Improvement of Services: To monitor and enhance the quality and performance of our services, including optimizing network speeds, reliability, and coverage.
- Legal and Security Compliance: To comply with applicable laws, regulations, and protect against fraud or misuse of our services.
3. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. This includes the use of encryption, firewalls, and secure data storage methods. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
4. Sharing Your Information
We may share your personal information under the following circumstances:
- With Service Providers: We may share your information with trusted third-party service providers who help us operate our services, such as payment processors, customer support providers, and network maintenance providers. These third parties are obligated to protect your data and use it only for the purposes we specify.
- Legal Requirements: We may disclose your information if required by law or when we believe that disclosure is necessary to comply with legal processes, protect the rights or safety of Ishraqa Albaraqa, our customers, or the public, or enforce our Terms of Service.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our website, personalize content, and analyze usage patterns. Cookies are small files stored on your device that help us remember your preferences and improve our services. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent; however, some parts of our website may not function properly without them.
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of any inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data, subject to any legal obligations we may have to retain it.
- Opt-Out: Opt-out of marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.
To exercise any of these rights, please contact us using the details provided below.
7. Retention of Your Information
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your personal data is no longer needed for these purposes, we will take steps to securely delete or anonymize it.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information as soon as possible.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us at:
Ishraqa Albaraqa
Email: [email protected]
Thank you for trusting Ishraqa Albaraqa with your internet services. We are committed to safeguarding your privacy and ensuring a safe and enjoyable online experience.
